Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jason Gische

Jason Gische

September 29, 2024

5  out of  5
rating by Jason Gische
"John has a great office supported by a terrific team that always goes the extra mile. Big thanks to Elise who checked in over the weekend to help us get our new driver listed on our policy just in time for her first test drive at the car lot."
We responded:
"So glad we were able to help with getting the new car and I’m happy Elise was able to assist!!"
Profile photo of Theresa Delcenio

Theresa Delcenio

September 6, 2024

5  out of  5
rating by Theresa Delcenio
"I would like to give kudos Vivian for handling the transfer of a client from Jim Dwyer's office during their move to Nevada. Theresa"
We responded:
"Hi Theresa - Thank you for trusting us to help your clients with their move to Nevada. I’m glad we can be of service!"
Profile photo of Anne Steiner

Anne Steiner

August 28, 2024

5  out of  5
rating by Anne Steiner
"Oh my goodness. John and his assistant Vivian are the best. My husband and I have been clients for years and they have been so helpful especially when WE screw up. Can't say anything negative at all."
We responded:
"Hi Anne - everyone makes mistakes and I’m glad that we can solve most problems. Heck, we are human too, so thank you for your grace when we make the occasional mis-step. I’m so happy to help long time Clients with their home and auto insurance. Thank you for your continued business. "
Profile photo of Ming Xu

Ming Xu

August 20, 2024

5  out of  5
rating by Ming Xu
"Highly recommend John's team, Vivian and John are very helpful with consistent good service and efficiency."
We responded:
"Thank you Ming - I’m so happy we are able to assist with your insurance needs. "
Profile photo of Cindy Reno

Cindy Reno

August 16, 2024

5  out of  5
rating by Cindy Reno
"A special acknowledgment to Vivian, whose prompt responsiveness, amicable demeanor, and unwavering affability consistently shine through, regardless of the nature of the request. Thank you, Vivian!"
We responded:
"Thank you Cindy for your complements! Vivian does an amazing job helping with customers’ auto and home insurance. I’m glad to hear about your positive experience!"
Profile photo of Frank Rone

Frank Rone

August 6, 2024

5  out of  5
rating by Frank Rone
"I’ve been with John for many years. His team’s service has always been very helpful. Recently, Lana on his team went way above and beyond in helping me with a windshield crack that was growing rapidly while I was far from home traveling. She reach out to find a place for repairs and kept me informed on the progress."
We responded:
"Thank you Frank - I’m so glad Lana was able to assist with your claim. "
Profile photo of Kyle Ozawa

Kyle Ozawa

July 5, 2024

5  out of  5
rating by Kyle Ozawa
"We've been with John for a number of years now and are very happy with the level of service that John and has team have provided us. Whenever we have questions or issues, Vivian and Elise on John's team are very quick to respond and provide us with the information we need. They're incredibly friendly and easy to work with. Thanks so much John, Vivian, and Elise!"
We responded:
"Thank you Kyle! I’m so glad we have been able to help with your auto and home insurance. Long term customers are the best part of what we do - thank you for letting us assist your family!"
Profile photo of Maggie Wilde

Maggie Wilde

July 3, 2024

5  out of  5
rating by Maggie Wilde
"It's always a pleasure talking with Vivian (and other staff) at this agency. She's responsive, helpful and timely whenever I or any of my clients need assistance. Definitely a five-star insurance agency."
We responded:
"Thank you Maggie - I’m so glad we are able to help you and your clients. The entire team is here to help!"
Profile photo of Libby Taylor

Libby Taylor

June 28, 2024

5  out of  5
rating by Libby Taylor
"We just bought a new car and John's office helped us get proof of insurance on the spot! We didn't know that some dealerships require it before you can take the car home. Anyway, Lana worked up a quote quickly, and then whipped out a policy while we waited at the dealership! Go Lana, thanks for the prompt help!"
We responded:
"Thank you Libby - I’m so happy Lana was able to get the new car info over so you could complete the process! "
Profile photo of James Taylor

James Taylor

June 28, 2024

5  out of  5
rating by James Taylor
"Lana is sooooo helpful!!! She helped me get quotes and a policy quickly for my new car while I waited at the dealership. She’s my hero!!!"
We responded:
"Thanks Jamie - congratulations on the new car! "
Profile photo of Alexander Simon

Alexander Simon

May 20, 2024

5  out of  5
rating by Alexander Simon
"Vivian at John McAfee's office is a pleasure to work with. She is efficient, knowledgeable and fun to talk to. Always helps us to get the best possible rate. Thank you."
We responded:
"Thanks Alex! We appreciate your business!"
Profile photo of Jaya Singh

Jaya Singh

May 16, 2024

5  out of  5
rating by Jaya Singh
"It's always a pleasure working with the team at John McAfee's office, especially Lana Johnson. Lana is very professional and thorough, with her clients' best interest in mind. Cannot recommend her and this office enough."
We responded:
"Thank you Jaya for the great review. Lana does an amazing job and I’m so glad we can help you family with your Auto and Home Insurance needs. I’ll pass on your review to Lana! Thank you!"
Profile photo of Susan Lonergan

Susan Lonergan

May 14, 2024

5  out of  5
rating by Susan Lonergan
"I really appreciate the work Vivian did to make sure our home was insured at the proper levels. Took quite a bit of her time but it was important to do it right!"
We responded:
"Hi Susan - thank you for the review. I’m glad we are able to verify that your home insurance is current and correct. Thank you for being such a wonderful customer. "
Profile photo of Jonathan Wong

Jonathan Wong

April 26, 2024

5  out of  5
rating by Jonathan Wong
"Vivian helped me bring down the cost of my car insurance. She was very patient and helpful explaining the pros and cons of the coverages I was adjusting. There was no pressure to choose one way or another, which was great not feeling like the process was a hard sell. Thanks Vivian!"
We responded:
"Thanks for sharing your experience Jonathan. Our top priority is to make sure you have the right coverage at the right price when it comes to your car and home insurance. I’m glad to hear about all the help Vivian provided. Thank you for being our customer. "
Profile photo of Todd Phoenix

Todd Phoenix

March 20, 2024

5  out of  5
rating by Todd Phoenix
"Vivian and John are consistently friendly, professional, and helpful. Any time I need their help for a non-standdard situation they've been there for me. Thank you!"
We responded:
"Thank you Todd! We appreciate the trust you’ve placed in us with your auto and home insurance. "
Profile photo of Emily Hornberger

Emily Hornberger

March 17, 2024

5  out of  5
rating by Emily Hornberger
"Vivian and John are great. I've been with them for a few years for my car, home, and life insurance. Always super responsive and helpful. Thank you McAfee team!"
Profile photo of Juanita Chabot

Juanita Chabot

March 16, 2024

5  out of  5
rating by Juanita Chabot
"Several of my neighbors recommended State Farm and John McAfee when my old insurance company cancelled my fire insurance awhile ago. I called the office and spoke with Vivian Bell, who has been helpful, straightforward, and I can even get her on the phone! She's super responsive anytime I have a question via e-mail or phone. I've found her to be very knowledgeable and current. Thank you, Vivian <3"
We responded:
"Thank you Juanita! We are so glad we can help with your home and auto insurance. Having people who answer the phones is key to great customer service so I’m glad to hear we are meeting your expectations! "
Profile photo of Brett

Brett

March 15, 2024

5  out of  5
rating by Brett
"I've been working with John McAfee and team for many years. Vivian Bell is my primary contact and she is a pleasure to work with - she is amazing and I now have all cars, all houses, umbrella, etc under State Farm. They are fast, efficient and fair. Highly recommed!"
We responded:
"Thank you Brett! We are so happy you’ve placed your trust in us to help with your Auto and Home Insurance. Great clients like you are what makes it so fun to come to work everyday!"
Profile photo of Bill Dailey

Bill Dailey

March 11, 2024

5  out of  5
rating by Bill Dailey
"We have used John McAfee, State Farm for all our insurance needs for over ten years. John and his staff have always been responsive to our needs and changing life requirements. Whenever there is an issue that needs to be addressed John and/or his staff respond immediately.. Shoutout to Vivian who just last week helped resolve a billing question."
We responded:
"Thank you Bill for being a long term client. I’m so glad we can help with your insurance needs. I’ll be sure to let Vivian know about your review! Thanks again!"
Profile photo of Katy Breting

Katy Breting

March 8, 2024

5  out of  5
rating by Katy Breting
"I’ve been with John’s office 5 years, had to make a few changes to our current policies and it was done on the spot thanks to Vivian. She even helped me save some monthly premium with a couple of suggestions. The whole team is great to work with and always looking out. Thanks John & Team!"
We responded:
"Thank you Katy! I’m so glad we were able to make that process easy. Enjoy the new car and let us know if we can help with anything else!"
Profile photo of Joan Piaget

Joan Piaget

March 4, 2024

5  out of  5
rating by Joan Piaget
"Vivian at their office is great. I’ve worked with her for years, and it’s always a pleasure. Terrific service. Very helpful."
We responded:
"Thank you Joan! I’ll make sure Vivian knows about your review. I’m so glad we can help with your home and auto insurance all of these years!"
Profile photo of C S

C S

January 24, 2024

5  out of  5
rating by C S
"California insurance rate increases and cancellations are a nightmare! A year ago, we needed help (rescue) from the insurance company jacking rates outrageously year-over-year. Our other insurance broker referred us to John McAfee, specifically to get a State Farm quote. Vivian Bell was our point of contact and WOW, how refreshing to get such proactive/interactive help to arrive at what met our needs and with best available competitive rates. With the continued (2023/24) absurd California insurance rate increases, we had to explore our options again. One call to Vivian (who answered her phone!!) and we spent 15 minutes arriving at a best solution for the time being. Completed decision and resolution in 15 minutes! I had never heard from our previous insurance agent in over 10 years! KUDOS and thanks Vivian. Your exceptional in this line of work!!"
We responded:
"Hi Charles - rate increases are a huge concern. Take them very seriously and I’m glad Vivian was able to help you with options to keep your rates in check. Being here and answering the phone for our customers is a top priority. Thanks for sticking with us through this process."
Profile photo of JE M

JE M

January 24, 2024

5  out of  5
rating by JE M
"I am so grateful for Vivian Bell— she has been handling a rather complicated family situation for us with efficiency, professionalism, and humor. You couldn’t ask for a better insurance agent. Thanks, Vivian!"
We responded:
"Thank you for your kind words. I’m so glad Vivian was able to work through your situation and get everything on track. We’re here if you need us for more assistance. "
Profile photo of Chris R

Chris R

January 12, 2024

5  out of  5
rating by Chris R
"Everyone at the John McAfee office, especially Vivian Bell, has provided friendly, careful service, with helpful suggestions."
We responded:
"Hi Chris - thank you for the review - I’m happy to hear that we met your expectations of service and that Vivian was particularly helpful. We pride ourselves on delivering great service - thank you!"
Profile photo of Frank Rosenblum

Frank Rosenblum

December 19, 2023

5  out of  5
rating by Frank Rosenblum
"John and Vivian – you run the best insurance office I’ve ever dealt with. Thank you for always being so responsive."
We responded:
"Thank you Frank! We are so happy to hep with your Home Insurance."