State Farm® Insurance Agent John McAfee

"John McAfee and his team, especially Vivian Bell, do a superb job at providing coverage, researching cost effective approaches to bring down premiums, and supporting the client when claims arise. Vivian was outstanding during a recent claim when the first windshield repair contractor failed: she coordinated a replacement solution with patience and grace that solved the problem completely."

"I am so happy I chose to get insured here, I cannot recommend them enough! Vivian was my amazing agent. She was efficient, responsive, and quick but also patient and kind. I cannot thank her enough for getting my family and I all insured and making the process stress-free. Thank you Vivian for all your hard work!"

"Solid team. Helpful in resolving problems."

"Extremely friendly and attentive staff. Great rates. Lana made everything super easy and it was the best experience I've had with any insurance company in over 20 years."

"Vivian and John are the best! We were in a tight timing situation to get our home insured and Vivian worked tirelessly behind the scenes to get us everything we needed. She works quickly, is always easy to reach and talk to, and has your best interest in mind. Vivian makes insurance situations easy to deal with, and we feel very lucky to have her on our team. I couldn’t recommend Vivian, John, and the rest of the team more!"

"John has been our insurance agent for many years. My husband recently died and John has been particularly helpful in guiding me through the life insurance process. I really appreciate his knowledge and support."

"John McAfee and his team are wonderful! A special shout out to Lana. My requests are always answered immediately. They can work very fast if you need anything. Yesterday I needed a new car insurance policy and Lana arranged everything while I was signing papers at the dealership."

"I've known John for 9 years now, and I am impressed with him. But not because he has amazing knowledge of all aspects of his client's insurance needs, which he does, nor because he is diligent, hardworking and always willing...but because he is a giver. John gives of himself in so many ways: His Rotary Club involvement, his support of the Lucille Packard Children's Foundation, his awareness of initiatives in the community, hunger drives, school events -- he is a giver. He's a wonderful father, family man, and a pillar of our community. And yes -- he's very good at insurance as well. So glad I found him and his services as we do an annual policy check up where I can have all my questions answered. I couldn't be happier with his services."

"Working with Vivian Bell has been an absolute delight. She's so dedicated and hardworking, always going the extra mile to make sure everything's just right, and I can't thank her enough for the amazing experience."

"I've been a client for decades. Service is exceptional when you need it most - e.g., when filing a claim, or binding a new vehicle. Quotes are competitive - they do whatever they can to get the best deal.."

"I worked with Vivian to switch car insurance policies for myself and my daughter and am so thankful for her exemplary customer service. Not only did she match us with a quality policy at a much lower cost, but she also made the process easy and efficient. She has been so responsive and is saving us a significant amount of money on our monthly premiums. I give her my highest 5-star recommendation. Thank you so much, Vivian!"

"John and his team are wonderful—always providing excellent advice and support for all insurance needs. I highly recommend his agency!"

"I have been with John McAfee for 20 years. Home, umbrella, cars, etc. Wonderfully responsive. Particularly Vivian Bell who responds immediatly to issues and resolves them before I get off the phone. Truly great service that is hard to find these days."

"Great office with lots of knowledge about insurance products. Love the team. Super friendly. I would highly recommend this business."

"John and his team are wonderful. Full service insurance support & coverage w/o the full service price. Lana and Vivian make sure everything is in order. The team checks in regularly to make sure your coverages are appropriate and that any changes to your car, home, etc are considered. Have happily moved all of our business here. Easy to manage in one place. The website puts all your policies at your fingertips and the team is there to proactively support. :-) 2025 UPDATE - Yep, they're still the best! :-) No notes..."

"Very helpful & prompt office! Highly recommend!"

"I moved to John McAfee's team 2 years ago after a bad experience with another agent with another firm. And I couldn't be happier! I just had a claim (theft from car). Lana Johnson and Vivian Bell in the office were FANTASTIC.. Always available, excellent and punctual follow-thru and great communication. The claim was settled within 9 days! I am very happy to be with John's team at State Farm."

"I cannot say enough good things about my experience with John Mcafee and Vivian at the State Farm Redwood city Office. From start to finish, they provided outstanding service, ensuring my fire insurance renewal was a smooth and stress-free process. After installing a water shut-off system in my home, I needed to submit proof of installation, including pictures and receipts. The team was incredibly diligent, walking me through every step and ensuring that all necessary documents were properly submitted. Their proactive communication and attention to detail made all the difference. What truly stood out was their dedication to working with the corporate office to ensure my fire insurance renewal was approved. They went above and beyond to advocate on my behalf, demonstrating their commitment to excellent customer service. Thanks to their hard work, I now have peace of mind knowing my home remains protected. I highly recommend John Mcafee and Vivian to anyone looking for reliable, professional, and caring insurance agents. Their dedication and expertise truly set them apart! Basil"

"Very fast and responsive service with good policy prices. Vivian and James were particularly helpful in getting issues resolved."

"We have been happy clients of John McAfee's office for several years. In particular, Vivian Bell, has been great to work with. She is responsive, professional and up to date with valuable information and assurance that we have adequate coverage for our home, which is in a WUI and high fire area, as well as a FireWise Community. I spoke with Vivian today, after our niece lost her home in the Pacific Palisades Fire, to check up on our policy. She reviewed our policy and recommended a modest increase in our coverage and confirmed that we are properly covered and would be reimbursed according to the terms of our policy in the event of damage or destruction of our home by fire. Our house is listed in a trust, which is in both our names. Vivian assured me that our policy covers our house even though our house is held in a trust, in both of our names."

"Vivian and John are consistently friendly, professional, and helpful. Any time I need their help for a non-standard situation they've been there for me. Thank you!"

"Being a business owner (Menlo Telecom) it has been very helpful to receive the prompt response when needing COI's issued and the like. John and his staff are a great resource when it comes to insurance, both personally and business-wise. It maybe helps to have been a customer for more than 30 years, but I would recommend them to anyone seeking insurance coverage. Keith"

"John has a great office supported by a terrific team that always goes the extra mile. Big thanks to Elise who checked in over the weekend to help us get our new driver listed on our policy just in time for her first test drive at the car lot."

"I would like to give kudos Vivian for handling the transfer of a client from Jim Dwyer's office during their move to Nevada. Theresa"

"Oh my goodness. John and his assistant Vivian are the best. My husband and I have been clients for years and they have been so helpful especially when WE screw up. Can't say anything negative at all."