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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Pete Hayden

March 13, 2026

5  out of  5
rating by Pete Hayden
"Always helpful and always responsive John and his office has been extremely courteous and effective with my insurance needs."
We responded:
"Thank you Pete! We enjoy working with amazing clients and fostering long time relationships. Thank you for letting us satisfy your instance needs. "
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Geordy Henderson

March 5, 2026

5  out of  5
rating by Geordy Henderson
"Vivian and John have been very attentive to my family's insurance needs as well as responsive to specific issues and situations that have arisen!"
We responded:
"Thank you Geordy! I’m so glad we’ve been able to help your family with all of your insurance needs!"
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Michael McPherson

March 5, 2026

5  out of  5
rating by Michael McPherson
"Vivien Bell has been consistently informative and responsive during my many years of working with her!"
We responded:
"Thanks Mike - I appreciate the positive comments. I’m so glad my team is there when you need us. Please let us know if you need assistance with anything with your car or home insurance. "
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Caleb Scherer

February 27, 2026

5  out of  5
rating by Caleb Scherer
"Both John and Vivian have been great to work with. Vivian is very responsive, cheerful and sees things through."
We responded:
"Thanks Caleb! So glad we’ve been able to help you and your family over the years. I’ll be sure to let Viv know how much you appreciate her help with your Auto and Home insurance. "
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Frank Chaddock

February 21, 2026

5  out of  5
rating by Frank Chaddock
"Both John and Vivian have been patient with our needs as we are snowbirds living in two different states. Vivian has worked extra hard keeping us current with the proper coverage's. Good Job!"
We responded:
"Thank you Frank! Happy to hear Vivian’s efforts on keeping things straight are mailing a difference. "
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Kathryn Gelman

February 14, 2026

5  out of  5
rating by Kathryn Gelman
"I have been with State Farm for over a decade. John McAfee and Vivian are wonderful to work with and always make themselves available to assist me. Highly recommend this team!"
We responded:
"Thank you Kathryn for your trust in the office. We appreciate long term customers like you so much! "
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Ray Ysaguirre

February 14, 2026

5  out of  5
rating by Ray Ysaguirre
"About 2 weeks ago I found out that my prior insurance for my car raised my rates approx $100 though I haven't had an accident are tickets in decades. I immediately got online filled out some questions and State farm called me with a minutes. I spoke to John McAfee and he was cordial and professional and explain to me the options I had and explained everything in layman's terms I didn't feel overwhelmed and I felt he wasn't pretentious long story short he saved me $100 a month and called me for a follow-up couple weeks later to go over any questions and to make sure everything he explained was clear and understood. For me first impressions are everything. His customer service was excellent that's what sold me. I'm not big on reviews but that's the least I can do with the service that I got."
We responded:
"Ray I am so happy to hear that we hit it out of the park! I know James worked hard to tailor your auto insurance coverage to fit your budget and I’m glad that the follow up hit the mark. If you ever have any questions about anything, we are just a phone call away! Welcome to our “customer-family!”"
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Barb Taddeo

February 10, 2026

5  out of  5
rating by Barb Taddeo
"I have been with John and Vivian for numerous years. Vivian is the one in the office I deal with all of the time. She is a knowledge/ caring person who knows the insurance business. Five stars to her."
We responded:
"Thanks Barb! We love having customers we really get to know. I’m so glad you and Viv have such a great working relationship. Thank you for your business. "
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Ron Long

February 4, 2026

5  out of  5
rating by Ron Long
"John and his staff are always very comprehensive and complete. Vivian is especially an exceptional account agent. We have been with John's firm for 18 years in CA. Highly recommend this business to anyone needing excellent insurance and personal attention."
We responded:
"Thank you Ron! I’m so glad to hear we have delivered on the promise of providing a positive home and auto insurance experience. I’ll be sure to share your kind worlds with Vivian as well! Thank you for the trust you’ve placed in us all of these years. "
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Mark Stefik

February 4, 2026

5  out of  5
rating by Mark Stefik
"Over many years -- John and his team have always been helpful in getting the insurance we need and taking care when anything goes wrong. We strongly recommend them."
We responded:
"Thank you Mark! We love helping you with your Auto, Fire and Life Insurance! "
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Jeanette Modena

January 29, 2026

5  out of  5
rating by Jeanette Modena
"I have insured with State farm for more than 30yrs. Vivian, who runs the office is efficient, knowledgeable and always friendly. She is always willing to take the time to get your issue resolved. She is quite an asset to their office. Its a great company with great employee's."
We responded:
"Thank you Jeannette! Viv really is amazing. I’m so glad she has been there to help with your coverage needs. "
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Glenn Reid

January 29, 2026

5  out of  5
rating by Glenn Reid
"John McAfee has been my agent for a very long time, and everything about working with his office is great. We have several auto policies, home, and life insurance. My main point of contact is generally Vivian Bell, who is always extremely responsive and helpful."
We responded:
"Thank you for being a long time customer. I’m happy to hear that the office - particularly Vivian - is hitting the mark. "
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Tommy Elliott

January 28, 2026

5  out of  5
rating by Tommy Elliott
"Vivian on John's team is a rockstar. She is invested in me getting the best possible deal and she does. We do everything through Viv and its just great."
We responded:
"Thank you Tommy! So glad to hear that Vivian’s level of service is so great! Thank you for letting us help with your auto and home insurance!"
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Kathy Gritsch

January 23, 2026

5  out of  5
rating by Kathy Gritsch
"Always a pleasure to work with Vivian. We have multiple polices with State Farm for over 20 years. She is well educated in the industry and has handled our questions promptly. She is thorough with her communication on completing our requests. Thank you Vivian!"
We responded:
"Thank you for your kind words Kathy! Glad to hear our customer service is meeting your expectations. Thank you for years as a customer!"
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nJabby

January 23, 2026

5  out of  5
rating by nJabby
"Vivian is amazing. I recently bought a vintage truck and she quickly got it insured with the appropriate coverage. She is always fast, efficient and thorough!"
We responded:
"Thanks Brett! I’m so glad Vivian was able to help with your auto insurance. Please let us know if we can help with anything else!"
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John Farbstein

January 7, 2026

5  out of  5
rating by John Farbstein
"Vivian Bell, John McAfee's assistant, provided excellent service regarding our Solar Panels!"
We responded:
"Glad to hear that things are moving forward with the windshield repair and that Vivian was able to assist! Please let us know if we can help with anything else on your auto insurance. "
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mahmoud ebrahim

December 15, 2025

5  out of  5
rating by mahmoud ebrahim
"I started shopping around for insurance after my previous provider offered little to no support and left me feeling like I wasn’t truly taken care of—even though their motto says otherwise. From the moment I called in, Lana completely changed that experience for me. She went above and beyond to make sure every question and concern I had was addressed with patience, clarity, and genuine respect. What really stood out was how natural and welcoming the conversation felt. It didn’t feel like a sales call at all—it felt more like talking to a neighbor who truly wanted to help while making sure everything that needed to be handled was done right. Lana made me feel confident, supported, and valued as a customer. This is the kind of service that builds real trust, and I’m grateful for the care and attention she provided. If you are considering switching to State Farm just have a quick chat with Lana she will make you feel like your part of the family. Thank you again ps I don’t say this often but she deserves a bonus or a few days off with pay. :)"
We responded:
"Hi Mahmoud - thank you for sharing your experience with Lana. She really is amazing. I’m glad we are able to help with your Auto Insurance and let us know if we can help with anything else. "
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Martha R

November 21, 2025

5  out of  5
rating by Martha R
"John has been our insurance agent for many, many years now, and he, and his team, especially with my many interactions with Vivian, have continually provided the most excellent customer service.. always available, super responsive, beyond helpful!! .. We highly recommend them for all your insurance needs."
We responded:
"Thank you Martha! I’m so glad we are there for you and can help with all of your auto, home and liability insurance needs! Vivian - as always - prides herself on great service and I appreciate you letting me know so delivers!"
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Steve Kaufman

November 21, 2025

5  out of  5
rating by Steve Kaufman
"We've worked with John for a number of years, and have always been very happy with the service and the support we've received from him and from Vivian. Most recently we contacted Vivian to help us with coverage on a new home. Vivian introduced us to Lana Johnson in John's office, and we are so grateful to now be working with Lana. Lana is our account manager, and she's been a pleasure to work with as she manages this process with us. We're purchasing a home, and she completely understands the escrow requirements, and all that needs to be done to keep these tight timelines. Thank you Lana, Vivian and John for being there for us. We highly recommend Lana, and the rest of the team - you will not be disappointed!"
We responded:
"Thank you Steve and congratulations on the new home! Lana takes great pride in helping people through the home purchase process and it’s great to know the things went well for your new home. Thank you for putting your trust in us. "
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Lisa Susnow

November 20, 2025

5  out of  5
rating by Lisa Susnow
"John Mcaffe Is an excellent insurance agent that holds a higher standard than most. He is always professional and always makes sure to respond in a timely manner when in need of assistance. His assistant Vivian is as excellent as well. She’s always cheerful and funny and she too will get information out to you timely manner when needed."
We responded:
"Thank you Lisa! I appreciate your trust in my office. I’ll be sure to let Vivian know your level of satisfaction with her service. "
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Wendy Wood

November 7, 2025

5  out of  5
rating by Wendy Wood
"I have worked with John and his team now for many years. Vivian Bell has been extremely helpful, personable and extremely responsive. Highly recommend!"
We responded:
"Thank you Wendy! I’m so glad we’ve been able to help with your auto and other insurance coverage. Vivian sure enjoys helping keep everything in order. "
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Dicey Ce

November 5, 2025

5  out of  5
rating by Dicey Ce
"Highly recommend!! Account Manager James Mitchel is in the office, and is very knowledgeable, informative and helpful. His pleasant responsiveness and answers to questions is reassuring, and makes complex insurance easier to navigate. Thank you very much!"
We responded:
"Thank you so much for the nice review. We are happy that we can help you with your home and auto insurance. James delivers quality service across the board and I’m glad he was able to assist!"
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Ali Mani

November 5, 2025

5  out of  5
rating by Ali Mani
"Vivian was extremely helpful and patient when I needed a new policy and reached out to her with a short notice few days before my existing policy expired."
We responded:
"So glad Vivian was able to help you in a hurry! We really appreciate the kind words and I’ll share your review with Vivian. Thank you for your business!"
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Mike Franceschi

November 2, 2025

5  out of  5
rating by Mike Franceschi
"Vivian is always there to help very detailed suggest good things to you gives you value and proper coverage quick to respond up be personality to help you with all your insurance needs she's a wonderful and viable employee of State farm I think"
We responded:
"Mike - thank you for letting us assist with your car insurance. Everyone here prides themselves on delivering great customer service and I'm happy to hear Vivian is meeting your expectations. Thank you for being a long-time customer!"
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Barbara Vetter

October 24, 2025

5  out of  5
rating by Barbara Vetter
"Vivian has been very helpful, responsive and knowledgeable over the years. Most recently she assisted us in getting a claim submitted and processed in an efficient and timely manner."
We responded:
"Thank you Barbara! I’ll let Vivian know you sent her a review. I’m glad to hear she was able to get your auto insurance claim moving forward. We’re here to help if anything more is needed. "