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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Martha R

Martha R

November 21, 2025

5  out of  5
rating by Martha R
"John has been our insurance agent for many, many years now, and he, and his team, especially with my many interactions with Vivian, have continually provided the most excellent customer service.. always available, super responsive, beyond helpful!! .. We highly recommend them for all your insurance needs."
We responded:
"Thank you Martha! I’m so glad we are there for you and can help with all of your auto, home and liability insurance needs! Vivian - as always - prides herself on great service and I appreciate you letting me know so delivers!"
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Steve Kaufman

November 21, 2025

5  out of  5
rating by Steve Kaufman
"We've worked with John for a number of years, and have always been very happy with the service and the support we've received from him and from Vivian. Most recently we contacted Vivian to help us with coverage on a new home. Vivian introduced us to Lana Johnson in John's office, and we are so grateful to now be working with Lana. Lana is our account manager, and she's been a pleasure to work with as she manages this process with us. We're purchasing a home, and she completely understands the escrow requirements, and all that needs to be done to keep these tight timelines. Thank you Lana, Vivian and John for being there for us. We highly recommend Lana, and the rest of the team - you will not be disappointed!"
We responded:
"Thank you Steve and congratulations on the new home! Lana takes great pride in helping people through the home purchase process and it’s great to know the things went well for your new home. Thank you for putting your trust in us. "
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Lisa Susnow

November 20, 2025

5  out of  5
rating by Lisa Susnow
"John Mcaffe Is an excellent insurance agent that holds a higher standard than most. He is always professional and always makes sure to respond in a timely manner when in need of assistance. His assistant Vivian is as excellent as well. She’s always cheerful and funny and she too will get information out to you timely manner when needed."
We responded:
"Thank you Lisa! I appreciate your trust in my office. I’ll be sure to let Vivian know your level of satisfaction with her service. "
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Wendy Wood

November 7, 2025

5  out of  5
rating by Wendy Wood
"I have worked with John and his team now for many years. Vivian Bell has been extremely helpful, personable and extremely responsive. Highly recommend!"
We responded:
"Thank you Wendy! I’m so glad we’ve been able to help with your auto and other insurance coverage. Vivian sure enjoys helping keep everything in order. "
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Dicey Ce

November 5, 2025

5  out of  5
rating by Dicey Ce
"Highly recommend!! Account Manager James Mitchel is in the office, and is very knowledgeable, informative and helpful. His pleasant responsiveness and answers to questions is reassuring, and makes complex insurance easier to navigate. Thank you very much!"
We responded:
"Thank you so much for the nice review. We are happy that we can help you with your home and auto insurance. James delivers quality service across the board and I’m glad he was able to assist!"
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Ali Mani

November 5, 2025

5  out of  5
rating by Ali Mani
"Vivian was extremely helpful and patient when I needed a new policy and reached out to her with a short notice few days before my existing policy expired."
We responded:
"So glad Vivian was able to help you in a hurry! We really appreciate the kind words and I’ll share your review with Vivian. Thank you for your business!"
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Mike Franceschi

November 2, 2025

5  out of  5
rating by Mike Franceschi
"Vivian is always there to help very detailed suggest good things to you gives you value and proper coverage quick to respond up be personality to help you with all your insurance needs she's a wonderful and viable employee of State farm I think"
We responded:
"Mike - thank you for letting us assist with your car insurance. Everyone here prides themselves on delivering great customer service and I'm happy to hear Vivian is meeting your expectations. Thank you for being a long-time customer!"
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Barbara Vetter

October 24, 2025

5  out of  5
rating by Barbara Vetter
"Vivian has been very helpful, responsive and knowledgeable over the years. Most recently she assisted us in getting a claim submitted and processed in an efficient and timely manner."
We responded:
"Thank you Barbara! I’ll let Vivian know you sent her a review. I’m glad to hear she was able to get your auto insurance claim moving forward. We’re here to help if anything more is needed. "
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Tammy Artim

October 20, 2025

5  out of  5
rating by Tammy Artim
"I highly recommend State Farm Insurance. Vivian helped us review and update our home insurance policy. She was very thorough, helped us explore various options and answered all of our questions. We are very happy with the final result!"
We responded:
"Thank you Tammy for trusting us to insure your home and earthquake policies. Please let us know if we can assist with anything else!"
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Cindy Crowe-Urgo

September 30, 2025

5  out of  5
rating by Cindy Crowe-Urgo
"We have been with John McAfee's office for many years. John and his staff have always been extremely responsive and easy to work with. They also helped our family through a difficult loss of a family member. I highly recommend them. Vivian is the best!"
We responded:
"Thank you Cindy! I’m so glad we are able to help with your home and auto insurance. Being there for long term customers when they need us is a key to the service we provide. Please let me know if we can help with anything else!"
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Gabriela Moreno

September 12, 2025

5  out of  5
rating by Gabriela Moreno
"James was extremely professional and helpful with my questions regarding my auto insurance. His exceptional service is a large reason as to why I stay with State Farm."
We responded:
"Thank you for the amazing review for James! I’m so glad to hear he was able to assist with your auto insurance. Thank you for placing your trust in us!"
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Ray Vassallo

August 13, 2025

5  out of  5
rating by Ray Vassallo
"Can’t say enough about Viv. The absolute best when it comes to customer service. Viv sets the standard on how to take care of her customers. Like family."
We responded:
"Thank you Ray! I’m glad Vivian is meeting your expectation with her service level. We consider our customers family and I’m happy to hear that so coming through!"
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Ron Long

August 1, 2025

5  out of  5
rating by Ron Long
"John and his staff are always very comprehensive and complete. Vivian is especially an exceptional account agent. We have been with John's firm for 18 years in CA. Highly recommend this business to anyone needing excellent insurance and personal attention."
We responded:
"Thank you Ron! I’m so glad to hear we have delivered on the promise of providing a positive home and auto insurance experience. I’ll be sure to share your kind worlds with Vivian as well! Thank you for the trust you’ve placed in us all of these years. "
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Chuck H

July 24, 2025

5  out of  5
rating by Chuck H
"I have been insured through John's office for decades and have always been greatly satisfied with their advice and coverage. Most recently Vivian in the office helped me with two claims, and she provided excellent advice and tenaciously worked with claims agents to timely reimburse me for the losses. The office has also to a person been quite responsive and effective. I recommend them heartily to anyone looking for insurance coverage."
We responded:
"I am so happy to hear that Vivian was able to assist you through the claim process. In a world where “apps” and automation seem to rule, we are here to provide quality customer service. Thank you for being a long term and loyal customer!"
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Kirstin Freitas

July 15, 2025

5  out of  5
rating by Kirstin Freitas
"I've been a client of John McAfee's office for many years. The staff is always helpful and thorough. Every time I reach out to them they are always willing to answer my questions. Vivian Harrison is fantastic."
We responded:
"Thank you Kristin! I’m so glad Vivian was able to assist. Having long term clients and meeting their insurance needs is a source of pride for the office. We appreciate your business!"
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John Farbstein

July 11, 2025

5  out of  5
rating by John Farbstein
"Vivian Bell, John McAfee's assistant, provided wonderful service today in scheduling a windshield replacement!"
We responded:
"Glad to hear that things are moving forward with the windshield repair and that Vivian was able to assist! Please let us know if we can help with anything else on your auto insurance. "
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Tom Greene

July 9, 2025

5  out of  5
rating by Tom Greene
"Very fast and responsive service with good policy prices. Vivian and James were particularly helpful in getting issues resolved. Vivian was also helpful when I bought a new home and needed insurance with a different carrier - she clearly went above and beyond!"
We responded:
"Thank you Tom for the kind words - while I hope you never have to file a claim we are here to help if something bad happens. Thank you for your business!"
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Chris Buja

June 25, 2025

5  out of  5
rating by Chris Buja
"John McAfee and his team, especially Vivian Bell, do a superb job at providing coverage, researching cost effective approaches to bring down premiums, and supporting the client when claims arise. Vivian was outstanding during a recent claim when the first windshield repair contractor failed: she coordinated a replacement solution with patience and grace that solved the problem completely."
We responded:
"Thank you Chris! I’m so glad to hear we were able to get the claim handled to your satisfaction. I’ll share your review with Vivian!"
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Micayla Pose

June 12, 2025

5  out of  5
rating by Micayla Pose
"I am so happy I chose to get insured here, I cannot recommend them enough! Vivian was my amazing agent. She was efficient, responsive, and quick but also patient and kind. I cannot thank her enough for getting my family and I all insured and making the process stress-free. Thank you Vivian for all your hard work!"
We responded:
"Thank you Micayla for the kind words. Vivian does an amazing job as does the entire team. I’m so glad we have been able to get your family covered! "
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SpencerT Smith

June 4, 2025

5  out of  5
rating by SpencerT Smith
"Solid team. Helpful in resolving problems."
We responded:
"Thank you Spenser - I’m so glad Vivian was able to get your issue resolved!"
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Mario Passanisi

May 22, 2025

5  out of  5
rating by Mario Passanisi
"Extremely friendly and attentive staff. Great rates. Lana made everything super easy and it was the best experience I've had with any insurance company in over 20 years."
We responded:
"Thank you Mario! Lana does a great job helping find the right combo of coverage for customers. I’m so glad we are able to help!"
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Jennifer Pedersen

May 7, 2025

5  out of  5
rating by Jennifer Pedersen
"Vivian and John are the best! We were in a tight timing situation to get our home insured and Vivian worked tirelessly behind the scenes to get us everything we needed. She works quickly, is always easy to reach and talk to, and has your best interest in mind. Vivian makes insurance situations easy to deal with, and we feel very lucky to have her on our team. I couldn’t recommend Vivian, John, and the rest of the team more!"
We responded:
"Thank you Jennifer! I know Vivian went the extra mile and I’m so glad we could get you what you needed. "
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Susan Reed

April 23, 2025

5  out of  5
rating by Susan Reed
"John has been our insurance agent for many years. My husband recently died and John has been particularly helpful in guiding me through the life insurance process. I really appreciate his knowledge and support."
We responded:
"Susan - I am so glad I was able to assist with the life insurance claims process. Long term customer relationships are the life-blood of the office. Thank you for your continued trust. "
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Suki H Hoagland

April 22, 2025

5  out of  5
rating by Suki H Hoagland
"John McAfee and his team are wonderful! A special shout out to Lana. My requests are always answered immediately. They can work very fast if you need anything. Yesterday I needed a new car insurance policy and Lana arranged everything while I was signing papers at the dealership."
We responded:
"Suki - I’m so glad Lana was able to help you with your auto insurance right when you needed it. Please let us know if we can assist with anything else!"
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David Frank

April 11, 2025

5  out of  5
rating by David Frank
"I've known John for 9 years now, and I am impressed with him. But not because he has amazing knowledge of all aspects of his client's insurance needs, which he does, nor because he is diligent, hardworking and always willing...but because he is a giver. John gives of himself in so many ways: His Rotary Club involvement, his support of the Lucille Packard Children's Foundation, his awareness of initiatives in the community, hunger drives, school events -- he is a giver. He's a wonderful father, family man, and a pillar of our community. And yes -- he's very good at insurance as well. So glad I found him and his services as we do an annual policy check up where I can have all my questions answered. I couldn't be happier with his services."
We responded:
"Thank you David! It is great to be the “Insurance guy” for so many amazing clients. I love being involved in the community and the recognition is very heartwarming. Thank you again!"