Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Barb Taddeo

Barb Taddeo

February 10, 2026

5  out of  5
rating by Barb Taddeo
"I have been with John and Vivian for numerous years. Vivian is the one in the office I deal with all of the time. She is a knowledge/ caring person who knows the insurance business. Five stars to her."
We responded:
"Thanks Barb! We love having customers we really get to know. I’m so glad you and Viv have such a great working relationship. Thank you for your business. "
Profile photo of Ron Long

Ron Long

February 4, 2026

5  out of  5
rating by Ron Long
"John and his staff are always very comprehensive and complete. Vivian is especially an exceptional account agent. We have been with John's firm for 18 years in CA. Highly recommend this business to anyone needing excellent insurance and personal attention."
We responded:
"Thank you Ron! I’m so glad to hear we have delivered on the promise of providing a positive home and auto insurance experience. I’ll be sure to share your kind worlds with Vivian as well! Thank you for the trust you’ve placed in us all of these years. "
Profile photo of Mark Stefik

Mark Stefik

February 4, 2026

5  out of  5
rating by Mark Stefik
"Over many years -- John and his team have always been helpful in getting the insurance we need and taking care when anything goes wrong. We strongly recommend them."
We responded:
"Thank you Mark! We love helping you with your Auto, Fire and Life Insurance! "
Profile photo of Jeanette Modena

Jeanette Modena

January 29, 2026

5  out of  5
rating by Jeanette Modena
"I have insured with State farm for more than 30yrs. Vivian, who runs the office is efficient, knowledgeable and always friendly. She is always willing to take the time to get your issue resolved. She is quite an asset to their office. Its a great company with great employee's."
We responded:
"Thank you Jeannette! Viv really is amazing. I’m so glad she has been there to help with your coverage needs. "
Profile photo of Glenn Reid

Glenn Reid

January 29, 2026

5  out of  5
rating by Glenn Reid
"John McAfee has been my agent for a very long time, and everything about working with his office is great. We have several auto policies, home, and life insurance. My main point of contact is generally Vivian Bell, who is always extremely responsive and helpful."
We responded:
"Thank you for being a long time customer. I’m happy to hear that the office - particularly Vivian - is hitting the mark. "
Profile photo of Tommy Elliott

Tommy Elliott

January 28, 2026

5  out of  5
rating by Tommy Elliott
"Vivian on John's team is a rockstar. She is invested in me getting the best possible deal and she does. We do everything through Viv and its just great."
We responded:
"Thank you Tommy! So glad to hear that Vivian’s level of service is so great! Thank you for letting us help with your auto and home insurance!"
Profile photo of Kathy Gritsch

Kathy Gritsch

January 23, 2026

5  out of  5
rating by Kathy Gritsch
"Always a pleasure to work with Vivian. We have multiple polices with State Farm for over 20 years. She is well educated in the industry and has handled our questions promptly. She is thorough with her communication on completing our requests. Thank you Vivian!"
We responded:
"Thank you for your kind words Kathy! Glad to hear our customer service is meeting your expectations. Thank you for years as a customer!"
Profile photo of nJabby

nJabby

January 23, 2026

5  out of  5
rating by nJabby
"Vivian is amazing. I recently bought a vintage truck and she quickly got it insured with the appropriate coverage. She is always fast, efficient and thorough!"
We responded:
"Thanks Brett! I’m so glad Vivian was able to help with your auto insurance. Please let us know if we can help with anything else!"
Profile photo of John Farbstein

John Farbstein

January 7, 2026

5  out of  5
rating by John Farbstein
"Vivian Bell, John McAfee's assistant, provided excellent service regarding our Solar Panels!"
We responded:
"Glad to hear that things are moving forward with the windshield repair and that Vivian was able to assist! Please let us know if we can help with anything else on your auto insurance. "
Profile photo of mahmoud ebrahim

mahmoud ebrahim

December 15, 2025

5  out of  5
rating by mahmoud ebrahim
"I started shopping around for insurance after my previous provider offered little to no support and left me feeling like I wasn’t truly taken care of—even though their motto says otherwise. From the moment I called in, Lana completely changed that experience for me. She went above and beyond to make sure every question and concern I had was addressed with patience, clarity, and genuine respect. What really stood out was how natural and welcoming the conversation felt. It didn’t feel like a sales call at all—it felt more like talking to a neighbor who truly wanted to help while making sure everything that needed to be handled was done right. Lana made me feel confident, supported, and valued as a customer. This is the kind of service that builds real trust, and I’m grateful for the care and attention she provided. If you are considering switching to State Farm just have a quick chat with Lana she will make you feel like your part of the family. Thank you again ps I don’t say this often but she deserves a bonus or a few days off with pay. :)"
We responded:
"Hi Mahmoud - thank you for sharing your experience with Lana. She really is amazing. I’m glad we are able to help with your Auto Insurance and let us know if we can help with anything else. "
Profile photo of Martha R

Martha R

November 21, 2025

5  out of  5
rating by Martha R
"John has been our insurance agent for many, many years now, and he, and his team, especially with my many interactions with Vivian, have continually provided the most excellent customer service.. always available, super responsive, beyond helpful!! .. We highly recommend them for all your insurance needs."
We responded:
"Thank you Martha! I’m so glad we are there for you and can help with all of your auto, home and liability insurance needs! Vivian - as always - prides herself on great service and I appreciate you letting me know so delivers!"
Profile photo of Steve Kaufman

Steve Kaufman

November 21, 2025

5  out of  5
rating by Steve Kaufman
"We've worked with John for a number of years, and have always been very happy with the service and the support we've received from him and from Vivian. Most recently we contacted Vivian to help us with coverage on a new home. Vivian introduced us to Lana Johnson in John's office, and we are so grateful to now be working with Lana. Lana is our account manager, and she's been a pleasure to work with as she manages this process with us. We're purchasing a home, and she completely understands the escrow requirements, and all that needs to be done to keep these tight timelines. Thank you Lana, Vivian and John for being there for us. We highly recommend Lana, and the rest of the team - you will not be disappointed!"
We responded:
"Thank you Steve and congratulations on the new home! Lana takes great pride in helping people through the home purchase process and it’s great to know the things went well for your new home. Thank you for putting your trust in us. "
Profile photo of Lisa Susnow

Lisa Susnow

November 20, 2025

5  out of  5
rating by Lisa Susnow
"John Mcaffe Is an excellent insurance agent that holds a higher standard than most. He is always professional and always makes sure to respond in a timely manner when in need of assistance. His assistant Vivian is as excellent as well. She’s always cheerful and funny and she too will get information out to you timely manner when needed."
We responded:
"Thank you Lisa! I appreciate your trust in my office. I’ll be sure to let Vivian know your level of satisfaction with her service. "
Profile photo of Wendy Wood

Wendy Wood

November 7, 2025

5  out of  5
rating by Wendy Wood
"I have worked with John and his team now for many years. Vivian Bell has been extremely helpful, personable and extremely responsive. Highly recommend!"
We responded:
"Thank you Wendy! I’m so glad we’ve been able to help with your auto and other insurance coverage. Vivian sure enjoys helping keep everything in order. "
Profile photo of Dicey Ce

Dicey Ce

November 5, 2025

5  out of  5
rating by Dicey Ce
"Highly recommend!! Account Manager James Mitchel is in the office, and is very knowledgeable, informative and helpful. His pleasant responsiveness and answers to questions is reassuring, and makes complex insurance easier to navigate. Thank you very much!"
We responded:
"Thank you so much for the nice review. We are happy that we can help you with your home and auto insurance. James delivers quality service across the board and I’m glad he was able to assist!"
Profile photo of Ali Mani

Ali Mani

November 5, 2025

5  out of  5
rating by Ali Mani
"Vivian was extremely helpful and patient when I needed a new policy and reached out to her with a short notice few days before my existing policy expired."
We responded:
"So glad Vivian was able to help you in a hurry! We really appreciate the kind words and I’ll share your review with Vivian. Thank you for your business!"
Profile photo of Mike Franceschi

Mike Franceschi

November 2, 2025

5  out of  5
rating by Mike Franceschi
"Vivian is always there to help very detailed suggest good things to you gives you value and proper coverage quick to respond up be personality to help you with all your insurance needs she's a wonderful and viable employee of State farm I think"
We responded:
"Mike - thank you for letting us assist with your car insurance. Everyone here prides themselves on delivering great customer service and I'm happy to hear Vivian is meeting your expectations. Thank you for being a long-time customer!"
Profile photo of Barbara Vetter

Barbara Vetter

October 24, 2025

5  out of  5
rating by Barbara Vetter
"Vivian has been very helpful, responsive and knowledgeable over the years. Most recently she assisted us in getting a claim submitted and processed in an efficient and timely manner."
We responded:
"Thank you Barbara! I’ll let Vivian know you sent her a review. I’m glad to hear she was able to get your auto insurance claim moving forward. We’re here to help if anything more is needed. "
Profile photo of Tammy Artim

Tammy Artim

October 20, 2025

5  out of  5
rating by Tammy Artim
"I highly recommend State Farm Insurance. Vivian helped us review and update our home insurance policy. She was very thorough, helped us explore various options and answered all of our questions. We are very happy with the final result!"
We responded:
"Thank you Tammy for trusting us to insure your home and earthquake policies. Please let us know if we can assist with anything else!"
Profile photo of Cindy Crowe-Urgo

Cindy Crowe-Urgo

September 30, 2025

5  out of  5
rating by Cindy Crowe-Urgo
"We have been with John McAfee's office for many years. John and his staff have always been extremely responsive and easy to work with. They also helped our family through a difficult loss of a family member. I highly recommend them. Vivian is the best!"
We responded:
"Thank you Cindy! I’m so glad we are able to help with your home and auto insurance. Being there for long term customers when they need us is a key to the service we provide. Please let me know if we can help with anything else!"
Profile photo of Gabriela Moreno

Gabriela Moreno

September 12, 2025

5  out of  5
rating by Gabriela Moreno
"James was extremely professional and helpful with my questions regarding my auto insurance. His exceptional service is a large reason as to why I stay with State Farm."
We responded:
"Thank you for the amazing review for James! I’m so glad to hear he was able to assist with your auto insurance. Thank you for placing your trust in us!"
Profile photo of Ray Vassallo

Ray Vassallo

August 13, 2025

5  out of  5
rating by Ray Vassallo
"Can’t say enough about Viv. The absolute best when it comes to customer service. Viv sets the standard on how to take care of her customers. Like family."
We responded:
"Thank you Ray! I’m glad Vivian is meeting your expectation with her service level. We consider our customers family and I’m happy to hear that so coming through!"
Profile photo of Chuck H

Chuck H

July 24, 2025

5  out of  5
rating by Chuck H
"I have been insured through John's office for decades and have always been greatly satisfied with their advice and coverage. Most recently Vivian in the office helped me with two claims, and she provided excellent advice and tenaciously worked with claims agents to timely reimburse me for the losses. The office has also to a person been quite responsive and effective. I recommend them heartily to anyone looking for insurance coverage."
We responded:
"I am so happy to hear that Vivian was able to assist you through the claim process. In a world where “apps” and automation seem to rule, we are here to provide quality customer service. Thank you for being a long term and loyal customer!"
Profile photo of Kirstin Freitas

Kirstin Freitas

July 15, 2025

5  out of  5
rating by Kirstin Freitas
"I've been a client of John McAfee's office for many years. The staff is always helpful and thorough. Every time I reach out to them they are always willing to answer my questions. Vivian Harrison is fantastic."
We responded:
"Thank you Kristin! I’m so glad Vivian was able to assist. Having long term clients and meeting their insurance needs is a source of pride for the office. We appreciate your business!"
Profile photo of Tom Greene

Tom Greene

July 9, 2025

5  out of  5
rating by Tom Greene
"Very fast and responsive service with good policy prices. Vivian and James were particularly helpful in getting issues resolved. Vivian was also helpful when I bought a new home and needed insurance with a different carrier - she clearly went above and beyond!"
We responded:
"Thank you Tom for the kind words - while I hope you never have to file a claim we are here to help if something bad happens. Thank you for your business!"