State Farm® Insurance Agent John McAfee

"John and his team are wonderful—always providing excellent advice and support for all insurance needs. I highly recommend his agency!"

"I have been with John McAfee for 20 years. Home, umbrella, cars, etc. Wonderfully responsive. Particularly Vivian Bell who responds immediatly to issues and resolves them before I get off the phone. Truly great service that is hard to find these days."

"Great office with lots of knowledge about insurance products. Love the team. Super friendly. I would highly recommend this business."

"John and his team are wonderful. Full service insurance support & coverage w/o the full service price. Lana and Vivian make sure everything is in order. The team checks in regularly to make sure your coverages are appropriate and that any changes to your car, home, etc are considered. Have happily moved all of our business here. Easy to manage in one place. The website puts all your policies at your fingertips and the team is there to proactively support. :-) 2025 UPDATE - Yep, they're still the best! :-) No notes..."

"Very helpful & prompt office! Highly recommend!"

"I moved to John McAfee's team 2 years ago after a bad experience with another agent with another firm. And I couldn't be happier! I just had a claim (theft from car). Lana Johnson and Vivian Bell in the office were FANTASTIC.. Always available, excellent and punctual follow-thru and great communication. The claim was settled within 9 days! I am very happy to be with John's team at State Farm."

"I cannot say enough good things about my experience with John Mcafee and Vivian at the State Farm Redwood city Office. From start to finish, they provided outstanding service, ensuring my fire insurance renewal was a smooth and stress-free process. After installing a water shut-off system in my home, I needed to submit proof of installation, including pictures and receipts. The team was incredibly diligent, walking me through every step and ensuring that all necessary documents were properly submitted. Their proactive communication and attention to detail made all the difference. What truly stood out was their dedication to working with the corporate office to ensure my fire insurance renewal was approved. They went above and beyond to advocate on my behalf, demonstrating their commitment to excellent customer service. Thanks to their hard work, I now have peace of mind knowing my home remains protected. I highly recommend John Mcafee and Vivian to anyone looking for reliable, professional, and caring insurance agents. Their dedication and expertise truly set them apart! Basil"

"Very fast and responsive service with good policy prices. Vivian and James were particularly helpful in getting issues resolved."

"We have been happy clients of John McAfee's office for several years. In particular, Vivian Bell, has been great to work with. She is responsive, professional and up to date with valuable information and assurance that we have adequate coverage for our home, which is in a WUI and high fire area, as well as a FireWise Community. I spoke with Vivian today, after our niece lost her home in the Pacific Palisades Fire, to check up on our policy. She reviewed our policy and recommended a modest increase in our coverage and confirmed that we are properly covered and would be reimbursed according to the terms of our policy in the event of damage or destruction of our home by fire. Our house is listed in a trust, which is in both our names. Vivian assured me that our policy covers our house even though our house is held in a trust, in both of our names."

"Vivian and John are consistently friendly, professional, and helpful. Any time I need their help for a non-standard situation they've been there for me. Thank you!"

"Being a business owner (Menlo Telecom) it has been very helpful to receive the prompt response when needing COI's issued and the like. John and his staff are a great resource when it comes to insurance, both personally and business-wise. It maybe helps to have been a customer for more than 30 years, but I would recommend them to anyone seeking insurance coverage. Keith"

"John has a great office supported by a terrific team that always goes the extra mile. Big thanks to Elise who checked in over the weekend to help us get our new driver listed on our policy just in time for her first test drive at the car lot."

"I would like to give kudos Vivian for handling the transfer of a client from Jim Dwyer's office during their move to Nevada. Theresa"

"Oh my goodness. John and his assistant Vivian are the best. My husband and I have been clients for years and they have been so helpful especially when WE screw up. Can't say anything negative at all."

"Highly recommend John's team, Vivian and John are very helpful with consistent good service and efficiency."

"A special acknowledgment to Vivian, whose prompt responsiveness, amicable demeanor, and unwavering affability consistently shine through, regardless of the nature of the request. Thank you, Vivian!"

"I’ve been with John for many years. His team’s service has always been very helpful. Recently, Lana on his team went way above and beyond in helping me with a windshield crack that was growing rapidly while I was far from home traveling. She reach out to find a place for repairs and kept me informed on the progress."

"We've been with John for a number of years now and are very happy with the level of service that John and has team have provided us. Whenever we have questions or issues, Vivian and Elise on John's team are very quick to respond and provide us with the information we need. They're incredibly friendly and easy to work with. Thanks so much John, Vivian, and Elise!"

"It's always a pleasure talking with Vivian (and other staff) at this agency. She's responsive, helpful and timely whenever I or any of my clients need assistance. Definitely a five-star insurance agency."

"We just bought a new car and John's office helped us get proof of insurance on the spot! We didn't know that some dealerships require it before you can take the car home. Anyway, Lana worked up a quote quickly, and then whipped out a policy while we waited at the dealership! Go Lana, thanks for the prompt help!"

"Lana is sooooo helpful!!! She helped me get quotes and a policy quickly for my new car while I waited at the dealership. She’s my hero!!!"

"Vivian at John McAfee's office is a pleasure to work with. She is efficient, knowledgeable and fun to talk to. Always helps us to get the best possible rate. Thank you."

"It's always a pleasure working with the team at John McAfee's office, especially Lana Johnson. Lana is very professional and thorough, with her clients' best interest in mind. Cannot recommend her and this office enough."

"I really appreciate the work Vivian did to make sure our home was insured at the proper levels. Took quite a bit of her time but it was important to do it right!"

"Vivian helped me bring down the cost of my car insurance. She was very patient and helpful explaining the pros and cons of the coverages I was adjusting. There was no pressure to choose one way or another, which was great not feeling like the process was a hard sell. Thanks Vivian!"